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Delivery and returns

Shipping information

 

FREE shipping U.K. Mainland only
We use UK Mail Delivery service (signature required).  We aim to deliver all product orders within 5 days from receipt of order (subject to stock availability). 
Engraved products are made to order with a lead time of approximately three weeks.        

*We cannot offer this service to the following UK postcodes: 
G1-90
TR21-25
AB30-38/ 44-56
K8, IV, IM, HS, GY9, KW, PA, PH
FK - The Channel Islands
Isle of Man
Northern Ireland
Scilly Isles
The Scottish Highlands
 

Exchanges and refunds


It is our aim to offer products that represent good value for money and we want you to be totally satisfied with your purchase from My Garden Spade.

If you are not completely happy with your purchase, for any reason, and notify us within 14 days of delivery, we will either exchange or offer a complete refund, providing the item has not been used and is returned in the original packaging in a saleable condition. Please make sure you check your items carefully on receipt as they cannot be returned for a refund once they have been used.

Please contact us at john.miller@mygardenspade.com to discuss the best way to return your purchase.